East End Medical Centre
020 8470 8186
nelondonicb.EastEndMC@nhs.net

Adult Social Care and Elderly support

The following services are available to patients within the Newham:

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Newham Adult Social Care – Adult social care is a broad term that refers to support provided by a wide range of agencies and individuals to help those in need to maintain their independence and well-being.

People may need social care support due to various reasons including mental health problems, learning or physical disabilities. People with informal caring responsibilities can also benefit from social care support.

Social care support includes:

  • Personal care
  • Nursing homes
  • Supported accommodation e.g., extra care housing
  • Support to manage daily living tasks such as housework, errands, finances etc.
  • Occupational therapy, focused on maintaining and improving independence
  • Support to engage in social / community activities.

Social care is delivered by voluntary and private sector organisations, friends and family and Local Authorities. Social care is not free for everyone and how much you pay towards the cost of your care will depend on your financial situation.

If you have an enquiry related to Adult Social Care, then contact the Access to Adult Social Care Team. Opening hours: Monday to Thursday 9am-5pm Friday 9am-4.45pm. When calling please select Option 2 for the Access to Adult Social Care team. Textphone: 18001 020 8430 2000

Telephone: 020 8430 2000. Request an assessmentLive BSL Interpreter.


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AGE UK – Age UK is the country’s leading charity dedicated to helping everyone make the most of later life. They provide companionship, advice and support for older people who need it most.

Services include:

  • Money and legal- Help with benefits, managing your money, avoiding scams and dealing with legal issues.
  • Health & wellbeing- Get information on age-related health conditions, tips and advice on staying fit and healthy, as well as information on dealing with health services and leaving hospital.
  • Care and support- Arranging social care can be a challenge. From knowing where to start, what type of care and support you need and who pays for it, there are lots of questions to ask. But you’re not alone — they are here to help you through the process.
  • Work & learning- They can help you with problems over discrimination and your rights, information to help you find a new job or retrain and tips on improving your tech knowledge.

For more information or to use our Information and Advice service in Newham, call 020 89817124 or email info@ageukeastlondon.org.uk. Click here to visit their website.


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What are our Newham home care services? – Whether you need support with personal care, housework, medication administration, mobility or meal preparation, we can oblige and provide so much more too. You may like playing an active role in your local community, attending events and days out, or perhaps you would like to be accompanied to appointments – our carers can help you to live your best life possible, inside and outside of your home. Visits can be from just 30 minutes a week, several hours a day or full-time live-in support, so whatever your needs, we can help.

Emergency care – When you need emergency care it can be a nerve-wracking time for both you and your loved ones as you try to source care that will be suitable for you. One call to Helping Hands though can sort everything you need, as we have branches throughout England and Wales and over 30 years of experience. Even when time is of the essence, we can get a carer to you within 24 hours, so you can be confident that we’ll always be there when you need us.

Elderly care – If you’re living with age-related frailties or have an existing condition that makes coping with everyday activities and tasks difficult, elderly care from Helping Hands could be a real boost to your everyday life. It may be that you can’t lift or push the vacuum anymore, manage to change and launder bed clothes or safely get in and out of the shower, but regardless of what you’re struggling with at home, we can help.

Domiciliary care – Domiciliary care is another way of saying care at home, and with the Newham team looking after you, all your care needs will be undertaking expertly. Our fully managed service will ensure that the ways you want to be cared for are always followed and with your personalised support plan, you can be sure that all your carers will know your preferences too. With care at home on either a visiting or live-in basis, from companionship to complex care, you and your loved ones can be confident in the standards of care we live by.

Contact on: 0330 818 4708 or Email: careenquiries@helpinghands.co.uk. Visit their website by clicking here.


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MyWishes – Newham launches ‘End of Life’ digital support platform for residents.

Newham residents will benefit from advice and support on ‘End of Life’ planning, thanks to the launch of the Council’s new MyWishes online platform.

MyWishes, commissioned by the Council and tested with residents, can be used to document and share future care and ‘end of life’ choices. The aim is to ensure wishes are understood and followed should a resident lose capacity to make decisions or communicate them. Planning in advance is the best way to help reduce the administrative confusion and stress experienced by loved ones after a death.

MyWishes empowers residents to make ‘Advance Care Plans’ for their health and social care preferences. It also enables residents to document what they would like to happen with their physical property and their digital content (sometimes referred to as ‘digital assets’).

Other features include documenting funeral wishes, writing or recording a self-authored obituary, making plans and leaving goodbye messages to family and friends to be published after death.

For further information or to register visit www.MyWishes.co.uk